Customer Solutions Manager

We’re looking for an experienced Customer Solutions Manager to join our team at our Kerry Road facility, playing a pivotal role in driving growth across our Aftermarket business.

In this strategic, customer-facing role, you’ll lead the development of commercially sound, customer‑defined solutions that unlock new Aftermarket opportunities across both traditional and non‑traditional customers and market segments.

You’ll bring together commercial insight, market creativity, and strong stakeholder engagement to deliver meaningful growth.

What you’ll be doing:

• Deliver growth targets through the execution of effective sales and marketing strategies, including optimising existing offerings, developing new solutions to address market gaps, creating acquisition and retention strategies for non‑machine owner opportunities, and expanding alternative routes to market
• Provide commercial analysis and recommendations to identify and develop growth opportunities across CI and RI aftermarket businesses
• Work closely with Customer Support Managers and their teams to identify and capture incremental aftermarket opportunities
• Analyse and communicate financial and operational performance trends to support decision making, including budgeting, forecasting, business planning, and performance reviews
• Provide ongoing reporting to senior leadership, including management of BPI scorecards and initiatives
• Support the Aftermarket Solutions team to achieve commodity targets and improved revenue and gross profit outcomes
• Manage the Central Quoting function, improving quoting accuracy, turnaround times, and capability, while developing the team as subject matter experts and product owners for machine rebuilds

What you’ll need:

We’re looking for a commercially astute, collaborative leader with:

• Tertiary qualifications (preferably a Master’s degree) in Business Management, Commerce, or a related discipline
• Minimum 5 years’ industry experience, ideally in RI Aftermarket senior customer‑facing roles
• Strong written and verbal communication skills
• Proven ability to manage competing priorities in a fast‑paced environment
• A customer‑centric mindset with strong commercial judgement

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you'll benefit from:

• Competitive Salary & Security - A rewarding salary package with yearly reviews, relocation support (where applicable), and a range of benefits designed to support your health, well‑being, and long‑term financial security.
• Training & Career Development - Opportunities for training, mentorship, and career development specific to your role.
• Flexibility & Work-Life Balance - We prioritize your well-being with flexible working hours
• Stable & Long-Term Career - Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Leadership Development - At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career.
• Health & Wellbeing Support - Dedicated programs and utilities to support your physical, mental, and financial health, including our Employee Assistance Program, Fitness Passport, free health checks, and discounted private health insurance.
• Parental Leave - Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
• Insurance Benefits - Salary continuance insurance.

Interested? Here's What's Next:

If you're interested in growing your career with a large OEM, we'd love to hear from you!

📌 Apply Now - click the button below.
📞 Enquiries: 1300 071 618
👤 Contact: Brianna Smith - Brianna.l.smith@hastingsdeering.com.au


Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.